Insurance Complaint

How can we help you?

What You Should Know Before Filing a Complaint

The Office of the Commissioner of Insurance assists complainants with their insurance problems. A copy of your complaint will be sent to the company or agent with a request to respond directly to you and to advise our office of the action taken. You should hear from the company or agent in about 25 days from the date you send us your complaint. When we receive the information from the company or agent, we will review the file to determine what action we can take. We will notify you of our determination. If our office is unable to obtain the resolution you desired, you may consider contacting a private attorney for advice. If your complaint involves a claim dispute, you may want to contact your county's small claims court.

What we will do:

  • Send your complaint to the insurance company and require them to provide an explanation for their actions
    (insurance companies/agencies have 20 days to respond).
  • Review the company's response to make sure they followed Wisconsin state laws and your policy.
  • Tell the company to fix the problem or help you and the company communicate with one another.
  • Help you understand your insurance policy.
  • Recommend places you can go for help if we don't have the legal right to resolve it.

What we can't do:

  • Act as your lawyer or give you legal advice.
  • Make medical judgments or determine who is fault.
  • Establish the facts surrounding a claim
    (for example: who is being truthful when there are different accounts of what happened, or he said/she said situations).
  • Determine the value of a claim, the amount owed to you, or act as your adjuster.
  • Address issues we can't legally enforce.
  • Tell a company to pay a claim, refund a premium, or reinstate or issue a policy (if they followed the law and your policy).

Please be advised that under Wisconsin's Open Records Law all information you provide may become a public record once the file is closed. Only actual medical records obtained from a health care provider are confidential under s. 146.82, Wis. Stat. As a result, you should omit or mark out any confidential or personal information such as Social Security Numbers prior to submitting it to our office.

Mail and Fax Options

If you would like to mail or fax the form instead of submitting it online, complete and print the Complaint Form PDF.

For Spanish speakers, please see our Instrucciones page.

Then either mail it or fax it to us.

Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873
Fax: (608) 264-8115

If you are sending your complaint by FedEx, UPS, Overnight Mail, etc., please use our physical address:

Office of the Commissioner of Insurance
125 South Webster Street
Madison, WI 53703-3474

Help with the Complaint Form

If you have questions or problems with the Complaint Form, call us toll-free at 1-800-236-8517 (within Wisconsin) or 1-608-266-0103 (outside of Wisconsin) or send an e-mail to us at ocicomplaints@wisconsin.gov.